Eligibility for refunds

PulseAnchor sells enterprise software subscriptions described on this site for informational purposes; commercial orders are confirmed through signed agreements. Where Korean consumer law applies to a qualifying transaction, you may have a statutory cooling-off period in addition to any contractual refund window. Custom implementation work, workshop facilitation that has already occurred, and third-party pass-through costs are generally non-refundable once delivered.

Refund process

Submit refund requests to team@shine-stream.one with your company name, order reference, and reason for the request. We acknowledge receipt within five business days and provide a decision timeline based on contract terms and verification needs. Approved refunds are processed to the original payment method unless otherwise agreed in writing.

Exceptions and partial refunds

If services were partially consumed in a billing period, we may offer a partial credit toward a future period instead of cash refund, consistent with contract language. Violations of acceptable use policies may limit refund eligibility. Promotional bundles are refunded as a package; component-level refunds are not available unless required by law.

Scope of this policy

This policy supplements—not replaces—refund clauses in your order form or master services agreement. If there is a conflict, the signed agreement prevails except where consumer law mandates otherwise. Event tickets purchased through partner platforms are subject to the partner’s refund rules.

Contact for billing disputes

Billing disputes should include invoice numbers and a concise timeline of the concern. We may schedule a short call to align on service delivery milestones before issuing credits or refunds. Escalation paths for enterprise accounts are described in your success plan.

Timeframes

Where a fourteen-day cooling-off period applies by law, the period begins on the day you or your organization gains access to downloadable software keys or production tenants, whichever is earlier. Approved refunds are typically initiated within ten business days; bank settlement times vary. Chargebacks initiated without first contacting us may delay resolution while records are assembled.

Chargebacks and reversals

We ask customers to work with our billing team before filing payment disputes so we can correct legitimate errors quickly. Fraudulent chargebacks may result in suspension of services pending investigation.

Recordkeeping

We retain refund decision records for audit and tax purposes in line with Korean accounting requirements. Anonymized aggregates may be used to improve quoting accuracy and onboarding checklists.