Incident Coordination
Telemetry Watchfloor
Correlates synthetic checks, SLO burn, and continuity assumptions so recovery leads see drift before users do.
- Format
- SaaS workspace
- Duration
- Always-on
- Indicative annual price
- ₩4,400,000
Program narrative
Watchfloor stitches synthetic transactions, SLO dashboards, and continuity assumptions into a single watch view. When synthetic checks fail, continuity owners see which customer promises are implicated.
Capabilities
- Correlation between synthetic failures and tiering tags
- SLO burn overlays with continuity tier metadata
- Quiet hours routing for alerts
- Snapshot annotations for post-incident reviews
- Role-specific dashboards for NOC vs continuity leads
- Webhook fan-out to Incident Bridge
- Historical compare for noisy services
Outcomes teams track
- Earlier escalation when tests fail quietly
- Shared language between SRE and continuity teams
- Cleaner postmortem timelines
Program anchor
Noah Ibarra
Implementation consultant with a background in large-scale telecom incident bridges.
Questions teams ask before signing
Does Watchfloor replace observability tools?
No, it consumes signals from tools you already operate and layers continuity context on top.
Limitations?
Mainframe-only workloads without modern telemetry may require manual heartbeat uploads.
How noisy are alerts?
Quiet hours and deduplication rules are first-class; tuning workshops are included in onboarding.
Experience notes
“The continuity overlay on SLO burn helped us explain risk without opening three different portals.”
“Webhook fan-out into Incident Bridge made the tabletop follow-up less theatrical and more factual.”